FAQ
Q - Why can’t we get a quote on the phone or the website?
A - The price of gold fluctuates on a daily basis. Also, until our trained staff analyses an item and performs a test on the material, we have no way of independently verifying that the item is as it is represented to us. Since any price we would quote in advance of receiving your items would be different from the actual offer, we simply avoid this practice.
Q - How do we know our items will make it to you?
A - We use the An Post to deliver our packages. When you receive your EuroKit, you will be provided with a tracking number, which you can use to track your delivery through to the day it is received in our processing facility. The tracking number can be checked from our website www.money4gold.co.ie. When entering your tracking number, please make sure not to enter any spaces or dashes.
Q - What is a "EuroKit"?
A - The EuroKit is comprised of all the materials you will need to send in your items to our processing facility. It contains a pouch, a tear-free special delivery envelope and a form on which you provide us with your payment information so that we know where to send your cheque. We provide you with all the materials you need and pay the cost of delivery and insurance.
Q - What type of items can I send in?
A - We accept anything containing gold, silver, platinum, palladium and other precious metals, such as necklaces, charms, bracelets, rings, earrings, cufflinks, pins or other jewellery. Coins, collectibles, decorative pieces, silver flatware or similar items are also acceptable. If it contains precious metals, we can refine it... even dental work!
Q - Can I send in stones/precious gems?
A - Although we accept items containing precious gems and other stones, we are not in the business of recycling these items. If you plan to send in an item that contains a stone which you believe to be valuable, we strongly recommend removing the stone prior to sending it in to us.
Q - How long does it take to process my cheque?
A - Your cheque will be processed within 48 hours of your items being appraised. Please allow sufficient time for the An Post service to deliver your cheque to you.
Q - What happens if I change my mind?
A - Money4Gold offers a satisfaction guarantee. If you are unhappy with the amount you receive for your jewellery, simply call us and return the cheque so that it arrives in our offices within ten (10) days of the date that appears on the cheque. After we receive your cheque, your items will be returned to you within 15 days.
Q - What happens if I forget to call and return my cheque?
A - In the event we do not receive a call from you and our cheque is not returned within ten (10) days, we will process the property you have sent to us. Once processed, the property cannot be recovered.
Q - Does Money4Gold return my non-precious items?
A - Items not containing precious metals will not be returned by Money4Gold unless you request that these items are returned to you at your expense. In such cases, Money4Gold will charge €
9.95 to cover return postage and processing in order to return items not containing precious metals to you.Q - How can I reach you with other questions?
A - Feel free to call us 1800 844 030 anytime or send an email to info@money4gold.ie.
